绩效考核在急诊科护理管理中的应用

Application of performance appraisal to the nursing management in the Emergency Department

目的:探索绩效考核在急诊科护理管理中的应用。方法:根据急诊科护理岗位制定绩效考核标准,比较2009年及2010年实施绩效考核前后的护理质量和护理人员工作满意度。结果:2010年在急救物品质量、分级护理质量、基础护理质量;护理文书书写质量及患者满意度得分均高于2009年(P<0.001)。结论:通过实施绩效考核提高了护理人员的服务质量和患者满意度。

Objective： To investigate the application of performance appraisal to the nursing manage- ment of the emergence department. Methods： According to the appraisal criteria of nursing posts worked out by the Emergency Department, the nursing qualities and satisfactory rate of the nursing staff in 2009 （before the implementation of the performance appraisal） and in 2010 （after the imple- mentation of the performance appraisal） were compared. Results. The first-aid items, grading of the care quality, basic care quality, nursing record writing quality and patients＂ satisfactory rate in 2010 were higher than those in 2009 （P〈0. 001）. Conclusion. The service quality of the nursing staff and the patients＂ satisfactory degree have been improved obviously through the implementation performance appraisal.