4Gimun Kim,BongSikShin,Ho Geun Lee.Understanding Dynamics Between Initial Trust and Usage Intentions of Mobile Banking[J].Info Systems J,2007
5McKnight D H,Choudhury V.Kacmar C.(2002b) The Impact of Initial Consumer Trust in Intentions to Transact With a Web Site:a Trust Building Model[J].Journal of Strategic Information Systems,2002(1):473-490
8Gefen D.E-commerce:The Role of Familiarity and Trust[J].Omega,2000,28(6):725-737
9Hoffman D L,et al.Building Consumer Trust Online[J].Communication of the ACM,1999,42(4):80-85
10Bunduchi R.Business Relationships in Internet-based Electronic Markets:The Role of Goodwill Trust and Transaction Costs[J].Information Systems Journal,2005(15):321-341
1Balasubramanian S, Raghunathan R, Mahajan V. Consumers in a Multiehannel Environment: Product Utility, Process Utility, and Channel Choice [J]. Journal of Interactive Marketing, 2005,19(2).
2Schroeder H, Zaharia S. Linking Multi-channel Customer Behavior with Shopping Motives: An Empirical Investigation of a German Retailer [J]. Journal of Retailing and Consumer Services, 2008,15(6).
3Venkatesan R, Kumar V, Ravishanker N. Multichannel Shopping: Causes and Consequences [J]. Journal of Marketing, 2007,71(2).
4Konus U, Verhoef P C, Nelson S A. Multichannel Shopper Segments and Their Covariates [J]. Journal of Retailing, 2008,84(4).
5Chui H C, Hsieh Y C, Roan J, Tseng K J, Hsieh J K. The Challenge for Multichannel Services: Cross-channel Free-riding Behavior [J]. Electronic Commerce Research and Applications, 2011(10).
6Chiou J S, Wu L Y, Chou S Y. You Do the Service but They Take the Order l-J]. Journal of Business Research, 2012, 65(7).
7Van t3aal S, Dach C. Free Riding and Customer Retention Across Retailers' Channel EJ-~. Journal of Interactive Marketing, 2005, 19(2).
8Verhoef P C, Neslin S A, V~n t3. Multichannel Customer IVl,anagtm'~nt: Understanding Research-shopper Phenomenon I-J]. International Journal of Research in Marketing, 2007,24(2).
9Burke R tL Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store [J]. Journal of the Academy of Marketing Science, 2002,30(4).
10Kushwaha T L, Shankar S. Single Channel vs. Multichannel Retail Customers; Correlates and Consequences I-R]. Working Paper, Texas A~M University, College Station, 2008.