实施微笑服务打造输液室护理品牌

Implementation of the Service with Smile to Create Infusion Room Care Brands

目的:实施微笑服务,提高护理水平,打造护理品牌。方法:改善输液室环境、体现人性化护理、建设品牌的护理团队、从细节入手、从点点滴滴入手,让患者感动,打造品牌服务。结果:患者满意度100%.团队凝聚力增加,护理质量得到了持续改进。结论:从以上几个方面实施微笑护理品牌服务,建设了一整套可推广的输液室护理模式。

Objective： To implement smiling service, improve the level of care, and build care brand. Methods： Improving the environment of infusion room, showing humanized care, building brand care team, starting from details and bits, so that making the patient moved and creating brand services. Results： The patient satisfaction is 100%. Team cohesion is increased, and the quality of care has been continuously improved. Conclusion： From the above aspects of implementation of the smile care brand services, a set of replicable infusion room care model is constructed.