提升全面质量管理在企业中的应用水平

To Improve the Application Level of Total Quality Management in the Enterprise

全面质量管理(以下简称"TQM")是一个组织以顾客为中心,以全员参与为基础,以流程(过程)管理为主要切入点,以数据统计和分析为基本手段,以顾客忠诚和零缺陷为主要目标,目的是通过让顾客忠诚和本组织所有成员及社会受益而确保企业中长期稳定发展的管理途径。它在传统质量管理的基础上,进一步将质量管理系统化、标准化、程序化和规范化,并推广到企业经营管理的所有领域,通过综合的组织绩效管理方法,使组织和个人得到进步和发展,提高企业的整体绩效和竞争能力,为顾客和其它相关方创造价值,使组织持续获得成功,以引导企业的生产经营实现从优秀到卓越的跨越。

Total Quality Management （TQM） is a kind of management way, its center is customers, its basis is full participation, its main entry point is process management, its basic means is the data statistics and analysis, its main target is customer loyalty and zero defects, and its purpose is to ensure the long-term stable development of enterprise through the customer loyalty and benefit of all members in this organization and the society. Based on the traditional quality management, it further makes the quality management systematized, standardized, routinized and normalized, and it is extended to all fields of business administration. Through the organization performance management method, it makes the organization and individual have a progress and development, improves the enterprlse＇s overall performance and competitive ability, creates value for customers and other stakeholders, and makes the organization continued success to achieve the leap of production and operation of enterprises from good to great.