摘要
This article focuses on the development and content of an empowerment programme for staff members at a service centre. An empowerment programme for staffworking with retired volunteers can bring about better knowledge and understanding of elderly persons. This can lead to the target group being ideally managed and understood. The personnel work and interact on a daily basis with retired volunteers. The empowering programme includes matters such as the life circumstances of retired volunteers, the value that retired volunteers have, for the functioning of the service centre, the reasons for utilising retired volunteers, what volunteers expect of staff members, and the motivation of retired volunteers to be involved in the various activities of a service centre for the elderly to benefit the staff members themselves. By presenting and evaluating the empowerment programme, staff members will be able to become functional units in utilising elderly volunteers to the fullest possible in order to benefit the staff members, the retired volunteers, and the community at large.
