绩效管理在输液室护理中的应用效果分析

Effect analysis of performance management in infusion room nursing

目的探讨绩效管理模式在输液室护理中的应用效果和体会。方法分别随机抽取我院实施绩效考核管理模式前后的患者满意度调查表220份,比较实施前后患者的满意度以及输液等待时间。结果实施绩效考核管理后,患者的总体满意度为91.4%,较之实施前的69.1%明显提高(P<0.05);实施绩效考核管理模式后,患者的平均输液等待时间为(20.5±4.8)min,较之实施前的(43.3±10.6)min明显缩短(P<0.05)。结论在输液室的护理管理中,实施绩效考核管理,可大大提高护士的积极性,增强其主动服务意识,缩短输液等待时间,提高患者的满意度,值得推广使用。

Objective To discuss the application effect and experience of performance management mode in the infusion room nursing. Methods 220 copies of patient satisfaction questionnaire in our hospital were randomly selected fore-and-aft performance appraisal management respectively. The patient satisfactions and transfusion waiting times were compared. Results After performance management, the total satisfaction of patients was 91.4%, which was higher than pro performance management （ P 〈 0. 05 ）. The waiting time of transfusion was also shorter （20.5 ＋ 4.8min vs. 43.3 ＋ 10.6） （P 〈 0. 05 ）. Conclusions The performance management in infusion room nursing can significantly increase the positivity, active service awareness of nurse and satisfaction of patients, shorten transfusion waiting time. It is worth generalization.