品管圈活动提高急诊重症室患者满意度的效果评价

Evaluation and effects of quality control circle activities on improving patient satisfaction in emergency intensive care units

目的探讨护理品管圈活动在提高急诊重症患者满意度方面的效果。方法成立品管圈,确定主题,明确存在问题并进行原因分析,针对原因制订对策并实施。结果品管圈活动后,患者不满意的主要因素(等待治疗时间和护士巡回)均得到明显改善(P<0.01)。结论开展品管圈活动有利于解决存在的问题,并合理有效利用护理人力资源,提高患者满意度。

Objective To explore the effects of Quality Control Circle （Qcc） on improving patient satisfaction in emergency intensive care units. Methods Measures included setting up QCC circle, defining research object, seeking and analyzing current problems, strategy formulation and implementation. Results Though QCC activities, the patients＇ major unsatisfactory factors, such as long waiting time and lack of nursing visit, were significantly improved （ P 〈 0.01 ）. Conclusion QCC activities can help to solve problems,optimize nursing human resources, and thus improve patient satisfaction.