工作情景中差错概念与差错取向因素分析

ERROR AT WORK: CONCEPTUALIZATION AND MANAGEMENT

研究一调查了解我国工作差错概念以及对待差错的基本态度与行为。研究二通过问卷调查 ,分析差错取向因素结构及其影响因素。结果发现 ,差错是一种目标导向的行为 ;差错取向由差错处理、差错掩盖、差错压力和差错预计四个因素组成 ,并且管理层次和文化程度对差错取向有较大的影响。

In Study 1 the Chinese conceptualization of error at work was examined. Study 2 focused on identifying the construct of error orientation supporting error management. The results showed that error was a goal directed behavior; that error orientation comprised error mastery, error covering up, stress from error, and error anticipation; and that the managerial level in an organization and education had significant effects on error orientation.