“非典”十年来中国政府危机特点的变化与反思

Changes and Reflections on Features of the Crisis Faced by China Government 10 Years after SARS

在"非典"爆发后的十年中,随着新媒体技术的冲击、后现代社会心理的生成以及社会转型的推进,政府所面对的危机特点发生了深刻的变化。单纯靠完善针对事件性公共危机的"一案三制"体系已经不足以应付这种新的局面。本文通过梳理"非典"十年来65件代表性政府危机事件后发现,中国政府危机管理的重点与难点出现了三个显著变化:即从"外因诱发"为主向"内因导致"为主衍变;从事件性危机向结构性危机衍变;从管理危机向信任危机衍变。并据此对优化政府的危机管理提出自己的思考与建议。

10 years after SARS, with the impact of new media technologies, the generation of postmodern psychology and the advance of social transformation, China government is facing deep changes on social crisis. It＇s too simple to handle the crisis purely by improving the system of ＂Yi An San Zhi＂which was set especially for event crisis. After the research on 65 typical events, three significant changes were found about the crisis management in China government; the 1st change is transmutation of the crisis factors from external ones to internal ones; the 2rid one is transmutation from event crisis to constructional crisis and the 3rd one is transmutation from management crisis to trust crisis. According to these changes mentioned above, we had some reflections and suggestions on how to help China government to improve the ability of crisis management.