电子商务环境下第三方物流企业服务能力的评价

Evaluation of TPL Enterprise Service Capabilities in E-commerce Environment

针对电子商务环境下物流企业服务能力问题,研究了一种新的基于GQM的第三方物流企业服务能力的量化评价方法。首先基于GQM的方法,提出了一套物流企业服务能力评价的指标体系;然后,在服务能力指标体系的基础上建立了电子商务环境下物流企业服务能力的评价模型,并提出了细化高层指标算法(RHI算法)对物流企业的服务能力进行评价;最后通过实例说明了该指标体系、评价模型及评价算法的应用,为物流企业服务能力的评估提供定量依据。

In this paper, in view of the service capability problem of logistics enterprises in e-commerce environment, we studied a method of quantified evaluation of service capabilities of TPL enterprises based on GQM. First, on the basis of the method, we proposed an index system for the evaluation, then established the evaluation mode as well as the RHI algorithm, and at the end, demonstrated the application of the index system, evaluation model and algorithm using an empirical example.