社区健康服务机构员工对绩效管理的满意度现状研究

Employees′ Satisfaction on the Performance Management in Community Health Service Organizations

目的从社区健康服务机构(社康机构)员工满意度的视角出发,探讨社康服务绩效管理实施的效果,为进一步完善社康服务绩效管理方案提供依据。方法采用问卷调查的方法,调查公明街道辖区所有21家社康机构全部员工对绩效管理的满意度。结果社康机构员工对工作负担与月收入的满意度最低,很不满意及较不满意者分别占58.2%和57.5%;对绩效管理与考核方式的满意度也较低,不满意者占38.3%;对工作胜任力的满意度最高,不满意者仅占2.3%。结论社康机构员工对绩效管理的满意度不高。应进一步完善绩效考核体系,强调激励为主的考核原则,弥合员工高胜任力自我评价和高工作负担、低业务收入之间的裂痕,从而促进组织整体绩效的实现、保证绩效管理良性循环。

Objective To explore the effect of the implementation of the performance management of community health services （CHS） in the view of the employee＇s satisfaction, and to provide the solutions for further improving the CHS perform- ance management. Methods The questionnaire survey was conducted among 256 health workers from an the 21 CHS organiza- tions in Gongnfing community about their satisfactory on performance management. Results The staff＇s satisfaction on the work burden and the income was the lowest, with the very unsatisfied and relative unsatisfied ratios being 58.2% and 57. 5% respec- tively. The satisfaction on the performance management and assessment was lower, with a unsatisfied ratio being 38. 3%. The satisfaction on the job competency was the highest and the unsatisfied ratio was only 2. 3%. Conclusion The employees＇ satis- faction on the performance management is not high. It is necessary to improve the performance assessment system, emphasize the principles of inspiration, and make up the gap of the high self - assessment score with the high workload and low income, so as to accelerate the realization of integrated performance and guarantee a virtuous cycle of performance management.