预约诊疗的现状及影响因素的分析

Analysis the Present Situation and Influencing Factors of Reservation

预约诊疗在现代医院的发展进程中起到＂减少就诊等候时间、提高工作效率＂的实用性作用,在现有医院实施的预约制度中没有一个标准化规范,然而医院作为一个服务性质很强的行业（甚至可以认同为服务业）急需一个预约诊疗的标准规范来更好的为临床一线服务,减少就医患者的等候时间与来回走动距离,同时减少一线门诊医师的工作量。从服务业来认同医院的预约诊疗系统就需要一个完善科学的服务流程来服务于预约诊疗系统,在现有各种医院的预约体系中受各种因素的制约与实际情况的不同,预约制度千差万别,服务流程是服务业的重要组成部门,服务流程的科学与否直接决定服务质量的好坏,要做好服务,让就医患者认可医院的服务质量,提升医院的知名度与工作效率就必须从预约流程进行着力管控,打好流程管理这一服务基石,最终达到预约诊疗流程完善、科学＂;服务型医院＂理念深入人心;减少客观因素对预约制度的负面影响的目的。

Booking plays ＂the practical effect of reducing waiting time,improve efficiency ＂ in the development process of modern hospital,the implementation of the existing hospital appointment system is not a standard,but the hospital as a service properties of strong industry（even to identity as the service standard specification for much-needed） a booking to better for the first-line clin ical services,reduce patient waiting time and walking distance,also can reduce the first-line outpatient doctor.Booking system to identify the hospital from the service industry will need a perfect scientific service process to the service of booking system,restricted and the actual situation of the various factors in the existing various hospital appointments in a different system,appointment system differ in thousands of ways,service flow is an important part of the service industry,service of the sci entific process directly determine the quality of service and quality,to do the service,let patients recognized the quality of hospital service,awareness and enhance the efficiency of the hospital must strive to control from the appointment process,lay the founda tion of process management service,reach the booking process improvement,science;＂ service type hospital ＂ ideas win support among the people objective factors;reduces the negative influence of appointment system for the purpose of.