摘要
目的开发门诊患者满意度问卷，并测定其信效度。方法在参阅其他满意度问卷和专家咨询的基础上编制问卷初稿，对北京市某三级甲等医院344例门诊患者进行现场调查，依据探索性因子分析和专家组讨论的结果筛选条目，对最终问卷进行信度、结构效度和内容效度测评。结果最终形成的门诊患者满意度问卷包括6个因子15个条目，共解释总变异的77．22％；内容效度（CVI）系数为1．0，总的Cronbach’s α系数为0．905，6个因子的Cronbach’s α系数为0．688～0．907。6个因子分别为诊疗、医院环境、辅助检查、挂号和候诊、取药与交费和投诉。结论形成了信效度较高的门诊患者满意度问卷，可为客观测评门诊患者满意度提供可靠工具。
Objective To develop an outpatient satisfaction questionnaire, and to test its reliability and validity. Methods Based on literature review and expert consultation, a draft questionnaire was developed. A total of 344 outpatients were recruited from a first-class hospital in Beijing and were investigated using the draft questionnaire. Factor analysis was conducted to screen items. The reliability, construct validity and content validity were tested for the final questionnaire. Results The final 15-item outpatient satisfaction questionnaire consisted of 6 factors, which explained 77.22% of the total variance. The Cronbach＇ sct coefficient was 0. 905, and the content validity index was 1.0. Conclusions The outpatient satisfaction questionnaire is proved to be reliable and valid. It deserves to be used as a reliable tool for the measurement of outpatient satisfaction.
出处
《中华现代护理杂志》
2013年第15期1737-1740,共4页
Chinese Journal of Modern Nursing
关键词
门诊部
医院
患者满意度
信度
效度
调查问卷
Outpatient clinics, hospital
Patient satisfaction
Reliability
Validity
Questionnaire
