个体跨界活动对外包合作初期项目绩效的影响研究——企业间知识利用的中介作用检验

The Study on the Impact Caused by Individual Boundary-spanning Activities on Project Performance of Outsourcing at Initial Stage——The Verification of Intermediary Role in Inter-firm Knowledge Utilization

服务外包活动形成的企业间合作,是为了实现跨越组织边界的知识利用。但在合作初期因为发包企业和接包企业之间欠缺合作经验与共享知识,尚未建立有效的治理机制,会阻碍外包项目的顺利实施,进而影响建立面向长期的双边关系。基于企业间知识管理的视角,从服务外包活动中双边合作关系以及知识转移和利用的特殊性出发,文章分析认为,通过跨越组织边界和知识边界实施的跨界活动,接包企业项目管理者能承担起任务导向和情绪纽带的功能,"粘合"这种松散耦合的企业间关系,从而促进双方传递边缘知识、协调整合运营活动、识别问题和解决冲突,提高项目合作绩效。实证结果也支持了个体跨界者通过促进企业间知识利用效率对外包活动绩效产生正向影响的基本假设。

Abstract： Inter-firm cooperation in outsourcing activity is to increase the efficiency of knowledge-utilization cross organizational boundaries. At the beginning of the cooperation, clients and contractors are lack of experiences and knowledge sharing and deficient effective governance mechanism can have a negative impact on the project performance and may sabotage the possibility of building long-term partnership. From the inter-ftrm knowledge management prospective, this article, based on the relationship of two parties in outsourcing cooperation and particularity of knowledge shifting and utilization, claims that the contractor＇ s project Inanager can take the function of task orienting and emotional tie by implement organization and knowledge boundary-sftauningactivities, in order to ＂glue＂ the？loosely-coupled relationship, promote the peripheral knowledge transferring, coordinate operating activities, identify problems, eliminate conflicts and help to achieve higher project performance. The empirical test supported this hypotheses that individual boundary-spanner couhl provide positive impact ori outsourcing performance by promoting inter-firm knowledge utilization efficiency. Keywords： boundary-span,lingactivity; inter-firm knowledge-uilization; peripheralknowledge