交通工程机械企业进口服务备件物流网络优化研究

Study on Import Service Parts Logistics Network Optimization of Traffic Engineering Machinery Enterprise

交通工程机械企业优化进口服务备件物流网络对于提升售后服务水平、增强竞争优势具有重要意义。文章首先分析了交通工程机械进口服务备件及需求的特点,阐述了进口服务备件物流网络优化的特殊性、优化的基本思路和优化方法,然后以大型交通工程机械企业A公司为例,全面提出了优化进口服务备件物流网络的解决方案,包括优化区域物流中心选址与库型、物流网络结构、配送运输路线以及运输供应商遴选等,并对方案实施成效进行综合评价。研究结果表明:(1)交通工程机械企业通过优化进口服务备件物流网络,可缩短服务备件订单响应时间,提高补货订单满足率,从而提升售后服务水平、增强竞争优势;(2)优化活动有效降低了服务备件运输与库存成本,由此在提升客户服务质量的同时也实现了企业成本控制的目标,使企业在满足内外部需求之间获得平衡。

It＇s significant tbr the traffic engineering machinery enterprise to optimize its import service parts logistics network for improving after-sales service. Based on analysis of the op- timization specificity of impnrt service parts logistics network, the paper takes a large traffic engineering machinery enter- prise i.e. corporation A tbr an example, and proposes specific optimizing methods and concrete solutions tbr its import ser- vice parts logistics network. The study result indicates that： （1） The optimization on its import service parts logistics net- work of traffic engineering machinery enterprise can signifi- cantly reduce parts order response time and increase order fulfillment rate resuhing in improvement of after-sales service. （2） The optimization of import service parts logistics network contributes to effective reduction of service parts transport and inventory costs in reaching a balance between customer ser- vice improvement and enterprise cost control.