深圳市某医院手术室优质护理改革成效及经验探索

Exploration on Effect and Experience of Quality Nursing Care Reform in a Hospital Operation Room,Shenzhen

目的:通过了解深圳市某医院手术室开展"优质护理服务"活动的情况,探讨患者对护理服务满意度的变化。方法:经专家组研讨手术患者主要关心的8个主要问题制作调查问卷,选择2011-2012年24个月的手术患者开展问卷调查。结果:医院开展优质护理服务活动后手术患者满意度明显高于活动前。2012年大多数月份的手术患者对护理服务的满意度环比大幅提升,全年平均满意度大幅提升。但也存在患者对手术前手术后注意事项的宣教、服务过程中的操作及服务流程中对麻醉镇痛效果不满意等问题。结论:"优质护理服务"活动实施效果较好,患者满意度有了明显提高,医院可进一步完善并推广。

objective：To understand ＂high quality nursing service＂ activity in a hospital, Shenzhen, and discuss the satisfaction changes of patients to nursing service. Methods： By the panel discussion with the main concern of the eight major problem making questionnaire, choose to 24 months in 2011 -2012 surgical patients to carry out the questionnaire. Results：Hospital patient satisfaction after developing high -quality nursing service activities are significantly higher than before. In most of the 2012 patients of nursing service satisfaction from surge, annual average satisfaction improved. But there is also a postoperative surgical patients for preoperative considerations in mission,in the process of service operation and service in the process of anesthesia analgesia effect is not satisfactory and so on. Conclusion： ＂High quality nursing service＂ activity implementa- tion effect is good, patient satisfaction has obviously improved, the hospital can be further improved and generalized.