期刊文献+
任意字段
题名或关键词
题名
关键词
文摘
作者
第一作者
机构
刊名
分类号
参考文献
作者简介
基金资助
栏目信息

组织中情绪管理研究的发展与现状 被引量：1

Review and Prospect of Research on Emotion Studies in Organizations
原文传递
导出
摘要 随着顾客定义的扩大、情绪智力的盛行和服务性经济的兴起,组织情绪管理已成为企业的一种资本管理,也是当前组织行为学研究的主要课题和未来研究的重要议题。未来,有关组织情绪的研究除了继续探讨其基础理论问题外,重点将探讨如何把组织情绪融入企业人力资资源管理实践中去。 With expanding the definition about the customer,the prevalence of emotional intelligence and the rise of service economy,organizations emotion management has become a capital management;organizational behavior is the current main research topics and important issues for future research.In the future,emotion studies in organizations will continue to explore the basic theory and management practices in HR.
作者 曾智 申俊龙
机构地区 南京中医药大学经贸管理学院
出处 《社会科学管理与评论》 CSSCI 2013年第2期73-77,共5页 Management and Review of Social Sciences
基金 2011年度国家社会科学基金项目(编号:11BGL090)的阶段性研究成果
关键词 组织情绪 组织行为学 组织管理
分类号 F270 [经济管理—企业管理]
  • 相关文献

参考文献11

  • 1吴宗佑:《工作中的情绪劳动:概念发展、相关变项分析、心理历程议题探讨》,台湾大学心理学研究所未公开发表之博士论文,2003年.
  • 2Rafaeli, A. & Worline, M. Individual emotion in work organizations. Social Science Information, 2001 , 40 ( 1 ) , 95 - 123.
  • 3Walter, F. , & Bruch, H. The positive group affect spiral: A dynamic model of the emergence of positive affeetive similarity in work groups. Journal of Organizational Behavior, 2008, 29 (2), 239 ~261.
  • 4Baron, R. A. Affect and organizational behavior: When and why feeling good (or bad ) matter. In J. K. Murnighan (ed.) , Social psychology in organization. Chichester, England: John Wiley & Sons. 1993:63 -88.
  • 5吴宗佑、郑伯曛:《组织情绪研究的回顾与展望》,《应用心理学研究》(台北)2003年第19期.
  • 6Beal, D.J. , Trougakos, J.P. , Weiss, H.M. , & Green, S. G. Episodic processes in emotional labor: Percep- tions of affective delivery and regulation strategies. Journal of Applied Psychology, 2006, 91 (5) , 1063 - 1065..
  • 7Brockner, J. & Higgins, T. Regulatory focus theory: Implications for the study of emotions at work. Organizational Behavior and Human Decision Process, 2001, 86 (1): 35 -66.
  • 8Fischer, A. H. , Mosquera, P. M. R. , van Vianen, A. , & Manstead, A. S. R. Gender and culture differences in emotion. Emotion, 2004, 4 (1), 87-94.
  • 9Grandey, A. When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer - rated service delivery. Academy of Management Journal, 2003, 46 ( 1 ) , 86 - 96.
  • 10刘帮成,张海燕.情绪劳动管理:组织与人事管理中的新课题[J].中国人力资源开发,2006,23(8):95-98. 被引量：8

二级参考文献15

  • 1马淑蕾,黄敏儿.情绪劳动:表层动作与深层动作,哪一种效果更好?[J].心理学报,2006,38(2):262-270. 被引量：81
  • 2Grandey, A. A. Emotion regulation in the workplace: A new way to conceptualize emotional labor [J].Journal of Occupational Health Psychology,2000, 5, 95-110.
  • 3Grandey, A., Fisk, G., Steiner,D. Must "service with a smile" be stressful[J]. The moderating role of personal control for U.S, and French employees.Journal of Applied Psychology, 2005, 90,893-914.
  • 4Barger, P,B., Grandey, A.A.Service with a smile and encounter satisfaction: emotional contagion and appraisal mechanisms [J]. Academy of Management Journal, Forthcoming.
  • 5Grandey, A.A,, Fisk, G.M.,Mattila, A.S, Jansen, K,J., Sideman, L.A. Is"service with a smile " enough? Authenticity of positive displays during service encounters [J]. Organizational Behavior and Human Decision Processes,2005, 96:38-55.
  • 6王锋.《“职业微笑人群”笑中藏着抑郁》，《新民晚报》，2006—6—21，A1-14版.
  • 7Muchinsky, P.M. Emotions in the workplace: the neglect of organizational behavior [J]. Journal of Organizational Behavior, 2000, 21: 801-805,
  • 8Hochschild, A,K, The managed heart: commercialization of human feeling [M]. Berkeley: University of California Press,1983.
  • 9Rafaeli. A., Sutton, R.I. 1987.Expression of emotion as part of the work role, Academy of Management Review, 12(1): 23-37.
  • 10Morris, J,A,, Feldman, D,C. The dimensions, antecedents, and consequences of emotional labor [J].Academy of Management Review, 1996,21(4): 986-1010.

共引文献7

同被引文献5

引证文献1

社会科学管理与评论
2013年 第2期

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部