幼儿教师职业承诺与情绪耗竭:情绪劳动的中介作用

The Relationship between Career Commitment and Emotional Exhaustion of Preschool Teachers: the Mediating Role of Emotional Labor

以218名幼儿教师为被试,采用问卷调查法,探讨了职业承诺对情绪耗竭的影响,以及情绪劳动在职业承诺对情绪耗竭影响中的中介效应。结果表明:(1)职业承诺与自然行为、深层行为呈显著正相关,而与表层行为、情绪耗竭呈显著负相关。(2)自然行为、深层行为与情绪耗竭均呈显著负相关,而表层行为与情绪耗竭呈显著正相关。(3)深层行为和表层行为在职业承诺与情绪耗竭关系中起部分中介作用,自然行为在职业承诺与情绪耗竭关系间中介效应不显著。

The study aimed to explore the relationship between career commitment and emotional exhaustion, as well as the mediating role of emotional labor in this link. 218 preschool teachers participated in the questionnaire investigation. The result revealed that： （1） career commitment had positive correlation with the expression of naturally emotion and deep acting, but negative correlation with surface acting and emotional exhaustion. （2） the expression of naturally emotion and deep acting were negatively correlated with emotional exhaustion, while surface acting was positive correlated with emotional exhaustion. （3） deep acting and surface acting partially mediated the association between career commitment and emotional exhaustion, but the expression of naturally emotion didn＇t significantly mediat the association between career commitment and emotional exhaustion.