基层医院设立勤务中心的体会

Working Experience in the Service Center Established in Basic Hospital

目的:探讨基层医院设立勤务中心后发挥的作用。方法:通过不断拓展、延伸导医护士的工作内容,要求导医护士树立"患者第一"的服务思想,为患者提供便捷、优质服务。结果:成立勤务中心后,平均月门诊人次、患者满意度不断上升,退号率、投诉率、患者就诊时间减少。结论:勤务中心护士热情服务和正确引导,密切了护患关系,拉近了与患者的距离,提高了患者的满意度,使医院取得了经济效益和社会效益的双丰收。

Objective： To explore the roles of service center played in the basic hospital. Method： Through expanding and extending the work of guide nurses, they were asked to build the thinking of ＂patients first＂ and provide convenient and high quality service. Result： Since service center was established, the number of average monthly outpatients and satisfactory degree of the patients rose, refund rate, complaint rate and the visiting time of the patients dropped. Conclusion： Enthusiastic Service and correct guidance of the nurses in the service center could keep close relationship between nurses and the patients, improve satisfactory rate of the patients and help the hospital obtain economic and social benefits.