高校教学服务的核心服务接触点分析

Analysis the core service encounter in college teaching service

近年来,将高等教育视为服务的观点越来越得到社会各界的普遍认同。文章结合高等教育理论,在对高校教学的服务性进行了深入分析的基础上,探讨了高校教学服务的特点。文章把服务接触的理论创新的引入了高校教学质量的研究中,提出了高校教学的服务接触系统,确定了高校教学核心服务的接触点:课程选定接触点、课程准备接触点、课堂接触、学术指导接触点、实践指导接触点,着重对各个核心服务接触点的特性进行具体分析。

In recent years, the higher education as a service point of view has been generally recognized by the so- cial from all walks of life. The thesis combines with higher education theory, based on in-depth analysis of the serv- ice of university teaching, and discusses the characteristics of teaching services. The paper which innovates on the theory of service contact in the research of university teaching quality, puts forward the system of university teaching service contact and determine the core service encounter, including the service encounter of course selected, course prepared, teaching contact, academic instruction, practice guidance. The thesis focusing on the concrete analysis of various core services at the points of contact characteristics.