驾驶舱资源管理(CRM)对飞行安全的影响及对策研究

Research of Impact of CRM on Flight Safety and Countermeasures

为了持续提高飞行技术和飞行安全,加强航空安全基础理论研究,探索驾驶舱资源管理(CRM)中的难点和关键问题的解决方案,本文通过SHELL模型和加权平均算法,定性与定量相结合,选择中国民航近20年的274起与驾驶舱资源管理(CRM)相关的航空不安全事件为研究对象,从技术能力、标准运行程序(SOP)、人机配合、心理因素和机组配合与协调这五个主要方面入手,研究驾驶舱资源管理(CRM)对航空飞行安全的关键影响因素,并提出解决的具体对策,从而进一步提高东方航空的安全运营水平。

In order to constantly improve flight technology and flight safety by enhancing aviation safety in basic theoretical research exploring the difficulties and solutions in cockpit resource management （CRM）, this paper, through SHELL model, the weighted average method, qualitative and quantitative combina- tion, analyzes 274 aviation safety incidents related with CRM from General Administration of Civil Avia- tion of China during the past two decades. The research, from technical capabilities, standard operating procedures （SOP）, human-machine cooperation, psychological factors and crew coordination and coordination, studies the key factors of the influence of CRM on fight safety and raises specific countermeasures in order to enhance the safety operation of Eastern Airlines.