ERP实施中关键用户的角色转变及其影响因素研究

Role Changes of Key Users and Their Influencing Factors in ERP Implementation

本文采用扎根理论取向的数据分析方法，通过一个探索性案例研究，揭示ERP实施中关键用户角色转变的内涵及影响这一转变的因素。主要研究发现是：ERP实施中关键用户的有效参与包括深度参与行为和高度心理投入两方面；成功实施ERP的基础条件包括关键用户良好的个人素质享四个方面；关键用户的角色转变内涵包括其在公司内地位的提升等七个方面，其角色转变受其有效参与和成功实施ERP的基础条件影响。

We employed the grounded theory data analysis approach to examining key users ~ role changes and the influencing factors in ERP implementation via an exploratory case study. Major findings include that key users effective participation consists of deep participation behaviors and high psychological involvement l the basic conditions for successfully implementation of ERP include four aspects such as key users~ outstanding personal qualities~ key users ~ role changes are characterized in seven dimensions including rising status in their company; their role changes are affected by their effective participation and the basic conditions for successfully implementing ERP.