间接性话语的冲突回应及说话人权势的非对称现象

Asymmetric relation between the conflict response strategies and speakers' power

本文在介绍间接性话语的冲突回应策略基础上,探讨了医患工作会话中间接性话语的冲突回应及说话人权势关系,分析了现象背后隐含的语篇中权势与语篇后权势非对称现象的原因。研究表明,在应对潜在冲突时,医生更多使用间接的防御性冲突回应方式,而患者及其家属主要使用直接的攻击性冲突回应方式。尽管医生语篇后的权势大于患者和患者家属,但在医患冲突语篇中,医生比患者和患者家属表现得更为礼貌;医患之间的冲突回应与双方权势关系之间呈现大量非对应现象。

The present paper explores the response strategies in offending situations which have been inflamed by indirect speech acts,with special reference to the power relation between doctors and patients in institutional discourse.Focusing on the imbalance of power relation within discourse and in reality,this study shows that doctors in China tend to adopt an indirect defensive response strategy when handling conflict situations,while patients and their family are inclined to use a direct offensive response strategy.Though the doctors seem to have more institutional power than the patients,they are not more impolite than the patients in conflict talk.There exists an asymmetric relation between speakers' power and the degree of politeness for their response strategies.