5Richard E, McDermott. Development of a Strategic Plan for Heahhrust Utah [J]. Journal of the International Acade- my for Case Studies,2012,18( 1 ) :7-23.
6毕婕.基于卓越绩效模式的企业自评系统的设计与实现[D].南京:南京理工大学.2012.
7Prybutok V,Zhang XN,Peak D. Assessing the effective- ness of the Malcolm Baldrige Nationgal Quality Award model with municipal government [J]. Socio Econom Plann Sci,2011,45 (3) : 118-129.
8Brian E. Truven Health Analytics Survey of Top Hospital CEOs Finds Common Approachto Management and Or- ganizational Goal Development [EB/OL]. [2014-4-16]. http ://tru-venheahh.com/news-and-events/press-releas- es/nov202012.
