共享与善治:质量公共服务对质量监管效果的影响——基于我国宏观质量观测数据的实证分析

Sharing and Governance: The Influence of Quality Public Service on Quality Regulation

质量的提高不仅需要有效的质量监管,也需要良好的质量公共服务。在质量治理中,要促进公共服务职能与传统的监管职能各施其长、协调运作,不断推进政府的质量治理走向"善治"。武汉大学质量发展战略研究院2012年宏观质量观测数据显示,在宏观质量管理领域,政府的公共服务职能与监管职能存在显著的正相关关系。质量公共服务供给水平的提高,能够促进质量共享的实现,有效改善公众对质量监管效果的评价,从而促进质量"善治"格局的形成。要通过质量"共享"形成质量"善治",应当明确将质量公共服务纳入国家公共服务体系中,完善质量公共服务职能的履行,提高质量安全监管的效果,促进宏观质量管理整体水平的提高;重点提高质量安全法治服务和质量救济服务的供给水平;以政府为主导,充分调动多元主体的积极性,形成"合作式"质量公共服务供给机制。

The improvement of quality not only requires effective regulation, but also good quality public service. During the management of quality, it is essential to be functional as a way of public service or traditional regulation whenever it is appropriate, even operate as a combination of the two sometimes, which will facilitates the administration of quality by government. The data from macro-quality observation conducted by Wuhan university institute of quality development strategy in 2012 indicates that there is a significantly positive correlation between the government＇s function of public service and regulation in the field of macro-quality management. The increase of the level of public service is able to promote the realization of quality sharing, better the perception of quality regulation effects, and then can promote a form of good governance structure. In order to realize the goal of good governance by sharing and improve the overall level of macro-quality management, the nation＇s public service system should include quality public service clearly, and the effect of quality regulation should be improved by the perfection of quality public service function＇ s performance. We should focus on improving the supply level of quality legal service and remedy service. The government should play a leading role in the formation of a cooperativesupply institution of quality public service, and we also need to bring all positive factors from multiple subjects.