6United States General Accounting Office, Consumer Protection: Federal and State agencies face challenges in combating predatory lending [J]. January (2004) 31.
9Mamiko Yokoi-Arai. A comparative analysis of the financial ombudsman systems in the UK and Japan[J]. Journal of International Banking Regulation Vol,5 No.4, 2004, pp333-357, Henry Stewart publications 1358-1988.
10FSA. A New Regulator for the New Millennium [R]. 2000,(12).