细节决定成败 和谐促进发展——以烟台大学图书馆为例

The Details Determine the Success or Failure and the Harmoniousness Promotes the Development——Taking the Library of Yantai University as an Example

简述了细节服务的内涵与重要性,介绍了一些因注重细节而获成功的事例,以烟台大学图书馆为例,讨论了高校图书馆文献流通部细节服务的具体体现,提出了一些行之有效的管理办法。

this paper briefly expounds the connotation and importance of detailed service, introduces some instances of achieving success because of paying attention to the details, and taking the library of Yantai University as an example, discusses some specific Embodiments of the detailed service of the literature circulation department of university library, and puts forward some effective management methods.