医院药剂科文化的构建与实践

Cultural Construction and Practice of the Pharmacy Department in Hospital

目的:探讨文化建设对药剂科管理和药学服务水平的影响。方法:介绍该院科室文化建设的经验,内容包括通过树立"以患者为中心"的服务理念,结合"质量、学习、团队、分享、绩效"等具体内容,确立了药剂科的共同价值观。结果与结论:通过坚持质量管理、构建学习型组织、加强团队建设、加强学习交流、实施绩效管理等进行药剂科的文化建设,调动了全体药师工作的积极性和主动性,科室的凝聚力得以加强,从而促进了药剂科的持续发展和药学服务水平的提升。

OBJECTIVE： To explore the influence of the cultural construction on the management of the pharmacy department and the level of pharmaceutical care. METHODS ： The experience of the construction of department culture in our hospital was introduced, i.g. establishing same values of pharmacy department by building up the service concept of “patient-centered” and the contents of “quality, learning, team, sharing and performance”. RESULTS ＆ CONCLUSIONS： The cultural construction of pharmacy department is developed by insisting quality management, building up learning organization, enhancing team construction and learning and communication, carrying out performance management. All pharmacist＇s enthusiasm and initiative are mobilized, cohesion of sections is enhanced, which contribute to the sustainable development of the department of pharmacy and the level of pharmaceutical care.