源于质量标准滞后的隐性质量成本研究

Research on Hidden Quality Cost Stemmed from Quality Standard Lag

质量标准因需求主体不同存在多种形式,选择质量标准是企业质量管理的一个重要内容。由于市场对产品质量存在不同的需求,当企业选择的质量标准滞后于需求者需要的质量标准时就形成质量标准滞后,源于质量标准滞后的隐性质量成本随之产生,它具有普遍性、战略性等特征。对其控制的关键是企业如何进行质量标准决策,一般企业可根据市场需求生产多维质量标准的产品以满足不同的质量需求,前提是保证降低的此类隐性质量成本要高于因生产多维质量产品而发生的超额成本。

In the process of quality management, Enterprise need to choose the quality standard to meet the market demand. When the quality standard chose by the enterprise lag behind the needs of market, hidden quality cost stemmed from the quality standards lag happen, which is inevitable. The key of this quality cost control is what kind of quality standard corporate chose. Enterprise should produce the products of multidimensional quality standard to meet the needs of different quality requirement, that can reduce the hidden quality cost. Premise is that the reduced hidden quality cost must be higher than the increased cost due to produce the multidimensional quality.