摘要
实施有效的质量管理体系的最终目的之一是帮助企业增加顾客满意,因此对于"顾客对其要求满足程度"的了解、判断、总结和采取针对性管理是按GB/T 19001:2008标准实施质量管理体系的主要内容。
The ultimate goal of implementation of effective improve customer satisfaction, so understanding, judgmen take appropriate management are main contents of quality quality management system management is help companies ts, summary of ＂customer satisfaction to its demands＂ and management system according to GB/T19001：2008 Standard.
出处
《标准科学》
2013年第1期83-86,96,共5页
Standard Science
关键词
质量管理体系
顾客满意
顾客对其要求满足程度
quality management system, customer satisfaction, customer satisfaction of their demands
