论门诊前台服务中心的作用

The Role of Outpatient Reception Service Center

设立门诊前台服务中心,优化门诊服务流程,提供高效、便捷、人性化的就医环境和畅通的医患沟通平台,提供患者所需要的各种人性化服务,构建和谐的医患关系,患者满意率从90.75%上升至96.50%;同期门诊投诉率从0.069‰下降至0.010‰。门诊前台服务中心的设立优化了门诊医疗服务流程,提高了门诊患者的满意度,降低了门诊投诉率,改善了医患关系。

The practice of setting up the outpatient reception service center, optimizing the outpatient service process, providing efficient, convenient and humanistic medical environment and doctor -patient communication platform, providing all kinds of humanized service for patients, improving the doctor - patient relationship, made the patients＂ satisfaction rate increase from 90.75 % to 96.50% and the outpatient service complaint rate decrease from 0.069‰ to 0.069‰ The experience showed that the outpatient reception service center could optimize outpatient service process, improve the patients＇satisfaction, reduce the outpatient service complaint rate and improve the doctor - patient relationship.