贵州省中小学数学“骨干教师”对“国培计划”服务质量满意度的调查研究

School Math “Key Teachers” to Quality of Service of “National Training Plan” Satisfaction of Survey in Guizhou Province

“国培计划”是国家培训中小学骨干教师，实现教师专业化的一项重要战略目标．“骨干教师”对“国培计划”具有较高的满意度才可以使得其在今后的工作中得到更好的事业表现和同伴互动，其培训过程中“骨干教师”的个人需要、专业技能发展、意向、期望与感知等因素是衡量其服务质量满意度的关键要素．贵州1省中小学数学“骨干教师”培训实践表明：“国培计划”服务质量还有较大的改善空间，特别是优质中、小学需要改进其对“骨干教师”的服务质量；“骨干教师”的期望和感知匹配度较低；“国培计划”需要强化“个性化”服务．

The ＂national training plan＂ implementation by universities and quality in primary and secondary schools and joint training of the way. ＂The key teacher has the higher satisfaction about＂ national training plan can make them work be better business performance and peer interaction in the future. According to the connotation of quality of service, financial marketing survey found that ＂National training program＂ Quality of service there is a large room for improvement; ＂Key Teachers＂ to ＂national training plan＂ service quality expectation and perception of matching degree low; quality of primary school, the ＂teachers＂ quality of service need to be improved; ＂National training program＂ need to strengthen the ＂personalized＂ service.