高校网络信访长效机制研究

The Long-term Mechanism of the Online Petition in Universities in China

传统高校信访因工作体制不够完善、规章制度不够健全、信访工作人员力量薄弱、信访信息不对称、信访工作效率低、信访工作程序不规范等问题,已不能完全适应信息化高速发展和高等教育深化改革的趋势。如今,网络信访正逐渐成为信访工作的一个新方向,成为民众反映诉求、表达民意的一个重要渠道。网络信访具有方便、快捷、高效、即时互动、公开透明、经济实惠的优势,高校可从完善网络信访工作制度、加强宣传网络信访工作、狠抓办信质量、加强网络信访工作人员培训、建立健全网络信访考评机制等方面构建高校网络信访长效机制,切实提高网络信访的实效性。

There are many problems in the traditional college petition work, such as the imperfect work system, unsound enough rules and regulations, weak petition staff strength, asymmetric petition information, low work efficiency, and non-standardized petition work procedures. These cannot fully adapt to the trend of high-speed development of infor- mation and the deep reform of higher education. Now, the online petition has gradually become a new direction of petition work and an important channel for people to reflect the aspirations and express the public opinion. The online petition has the advantage of convenience, fastness, efficiency, interaction, openness, and transparency. By perfecting the system, strengthening propaganda, paying close attention to the online petition letter quality, strengthening the online petition staff training, establishing and perfecting the online petition evaluation mechanism, colleges and universities can establish the long-term mechanism of online petition and effectively improve the effectiveness of the online petition.