急诊科护士压力源分析及应对措施

Analysis of pressure source of nurses in the emergency department and the countermeasures

目的分析急诊科护士压力源并提出应对措施。方法采用问卷调查的方式对我院急诊科46名护士现存工作压力源进行调查。结果急诊科护士压力源从高到低依次为工作强度大、护理人员不足、护患矛盾、社会支持不足、职业暴露的危险等。结论通过增加急诊科护理人员编制、掌握良好的沟通技巧、增强护士心理调适能力、加强专科技能训练、人力资源的合理运用、加强职业防护措施,使护士充分释放压力,带着良好的情绪工作,为患者提供优质服务,从而改善护患关系,提高护理工作质量。

Objective Related Factors of the psychological stress of nurses in the emergency department of our hospital and the countermeasures were investigated.Methods Adopting the investigation method of the questionnaire survey was conducted in 46 nurses work pressure sources on the existing emergency department.Results The pressure source of nurses in the emergency department from high to low is the intensity of work,shortage of nursing staff,nurse-patient conflict,lack of social support,occupation exposure risk factors.Conclusion By increasing the emergency department nursing staff,excellent communication skills,enhance nurses psychological adjustment ability,strengthen professional skills training,human resources reasonable use,strengthening occupation protection measures,The nurses fully release the pressure,with a good mood to work,provide the high-quality service for the patients,thereby improving the relationship between nurses and patients,improve the quality of nursing.