优质护理服务前后住院患者满意度调查分析

A survey on inpatient satisfaction before and after the quality nursing

目的分析优质护理服务护理住院患者的临床效果。方法选取本院2010年3月～2011年2月收治的住院患者进行优质护理满意度调查分析，分析优质护理服务的临床效果。结果服务态度满意率是99．76％、专业技术满意率是97．45％两项，观察组与对照组无显著差别，而人院介绍满意率是99．53％、健康教育是98．61％，观察组的各项满意率明显高于对照组结果，差异有统计学意义（P〈0．05）。结论优质护理服务可以有效提高住院患者医院临床护理工作中人院介绍满意率和健康教育的满意率，值得在医院的临床护理工作中推广。

Objective To analyze the clinical effect of quality nursing for inpatients. Methods A survey on the satisfaction of quality nursing was taken on inpatients treated in this hospital from March 2010 to February 2011 and the clinical effect of quality nursing was analyzed. Results There was no significant difference in the satisfaction rate of service attitude of 99.76% and the satisfaction rate of professional skills of 97.45%, but the satisfaction rates of observation group were significantly higher than ones of control group in the satisfaction rate of hospitalization introduction of 99.53% and the satisfaction rate of health education of 98.61% （P 〈 0.05）. Conclusion The quality nursing service can significantly enhance the satisfaction rates of hospitalization introduction and health education for inpatients, which is worthy to be popularized in clinical nursing.