绩效考核在眼科优质护理服务中的应用评价

Application of performance appraisal in the evaluation of high-quality nursing service in department of ophthalmology

目的:建立适用于眼科优质护理服务的绩效考核体系,并对其应用效果进行评价。方法:以医院下发的绩效考核制度为指导,结合各类质量控制指标和评价方法,对眼科优质护理服务工作实施分组、分层次考核,并将考核结果与科室奖金挂钩。结果:实施绩效考核3个月后,不记名投票显示91.30%的护士赞成绩效考核,认为能调动护士工作的积极性,护理质量较实施之前得到了明显提高,患者满意度测评显示,实施之后的半年满意度较实施前明显提高(P<0.05)。结论:建立合适的绩效考核体系,可以有效地激励护士的工作积极性,调动护士的主观能动性,从而提高护理质量和患者满意度。

Objective ：To establish a suitable high quality nursing service performance evaluation system for department of ophthalmology, and evaluate its application effect. Methods：The performance appraisal system to send to hospital under the guidance, combined with vari- ous types of indicators and evaluation methods of quality control,implementation of grouping, hierarchical evaluation of high - quality nurs- ing service in department of ophthalmology,and the examination results and the department of bonus. Results ： The implementation of the performance appraisal after there months, anonymous survey showed that 91.30% of the nurses in favor of performance appraisal, it can motivate nurses＇working enthusiasm,quality of care than before the implementation of improved. The implementation patient satisfaction measurement increased significantly after half a year（ P 〈 O. 05 ）. Conclusion：With the establishment of appropriate performance evalua- tion system, nurses＇working enthusiasm and mobilization can be effectively motivated, so as to improve the nursing quality and patient sat- isfaction.