基于粗糙集的社区卫生服务满意度评价

Satisfaction Based on Rough Set Theory about Community Health Services

目的以南昌市为例,探讨就诊居民对社区卫生服务的满意度。方法采用分层抽样与拦截式现场调查相结合的调查方法,对南昌市东湖区、青山湖区、西湖区、湾里区、青云谱区五个行政区的社区卫生服务机构就诊居民进行满意度调查;利用粗糙集约简理论,提取关键指标并对其进行重要度的计算来确定权重,从而对南昌市五个行政区进行社区卫生服务满意度的实证评价。结果从对南昌市五个行政区的社区卫生服务机构503例就诊居民的调查分析发现,青山湖区社区卫生服务满意度最高,其次是湾里区、青云谱区,再次是东湖区,最后是西湖区。结论南昌市五个行政区的就诊居民对社区卫生服务的满意度不一致,说明五个行政区的社区卫生服务发展不平衡。为了更好地为南昌市市民提供便利、持续、健康的社区卫生服务,社区卫生服务管理者应重视各区的均衡发展,采用相应的措施提高社区居民对社区卫生服务的满意度水平。

Objective To investigate the satisfaction of community residents receiving community health services（CHS） in Nanchang city.Methods The stratified randomization sampling in combination with the interception method was used to investigate the satisfaction of community residents receiving CHS in five districts of Nanchang city.And then the rough set reduction theory was taken to select the key indexes and determine their weights by calculating the importance.Results The questionnaire analysis of the 503 cases from the five districts revealed that the satisfaction score was highest in Qingshanhu district,followed in order by Wanli,Qingyunpu,Donghu district,and Xihu district.Conclusion The satisfactions of community residents receiving CHS in the five administrative districts of Nanchang city are different,which indicates the CHS development is uneven.In order to provide more convenient,sustained,and healthy CHS for the citizens of Nanchang city,the CHS managers take some effective measures to improve the satisfaction degree of CHS.