社会公众对公共图书馆政府信息服务需求的调查研究

The Research on the Public's Demand for the Government Information Service in Public Libraries

本文通过对调研问卷获取的相关数据进行分析,了解公众对于政府信息服务的认知概况、心理预期,总结出公众对于相关资源、服务的具体需求。重点讨论调查问卷中公众反馈的信息与公共图书馆政府信息服务间的关联,并在此基础上,进一步提出优化政府信息服务的建议和对策。

To provide the public with excellent government information service, the public libraries should understand what the public exactly demand for this kind of service. It could be found out that the knowledge as well as the expectation held by the public if we take an analysis on the data which was gathered through the questionnaires open to the public. Additionally, the analysis could also reveal the public＇s detailed demand for related resources and services in the field of gov -info service. The public librar- ies thus must design and operate this service accordingly. This article focuses on the inner relation between the public＇s feedbacks and the public libraries＇ government information service. Furthermore, it tries to propose some practical suggestions and measures to improve this service on the basis of the public＇s demand.