IT能力、界面管理与顾客创新

IT Capability,Interface Management and Customer Innovation

在解构IT能力维度的基础上,构建出新产品开发活动中企业IT能力、界面管理和顾客创新之间关系的理论框架模型并提出相应假设,以江苏省的高新技术企业为调研对象,运用结构方程模型的方法对所获数据进行实证分析。结果表明,IT基础设施对IT技术能力、IT人员能力均具有显著的积极影响;IT技术能力和IT人员能力对顾客创新具有显著的积极影响;界面管理在IT技术能力、IT人员能力影响顾客创新的关系中具有积极的调节效应。

Based on dividing dimensions of IT capability,the paper establishes a theoretical framework model and proposes relative hypotheses about relationships among IT capability of enterprises,interface management and customer innovation in the process of new product development.Carrying out the survey on high-tech enterprises in Jiangsu Province,the paper makes an empirical analysis on obtained data using structural equation model.The results show that：there are significantly positive impacts of IT infrastructure on IT technical capability and IT human capability; positive impacts of IT technical capability and IT human capability on customer innovation are also significant; positive moderating effects of interface management on relationships between IT technical capability,IT human capability and customer innovation are significant.