我院门诊药房绩效考核分配方案的实践

Practice of Performance Evaluation-related Distribution Program in Outpatient Pharmacy of Our Hospital

目的:介绍门诊药房绩效分配方案和实施效果,为加强人员绩效管理提供参考。方法:通过绩效考核、明确岗位职责、细化岗位分工,将奖金与职称和绩效分数同时挂钩,建立门诊药房绩效考核分配方案,并以药房盘点符合率和服务满意度等为指标进行评价。结果与结论:绩效分配方案的实施,提高了门诊药房工作人员的服务质量和工作积极性,药房平均盘点符合率从93%上升到99%,窗口平均服务满意度从80%上升到88%,取得了良好效果,促进了药房管理水平的提高。

OBJECTIVE： To introduce the establishment and effect of performance-related distribution program in outpatient pharmacy and provide reference for strengthening the management of performance evaluations. METHODS： Through performance evaluation, more clear job responsibilities and the refined division of labor, performance evaluation-related salary depend on both the professional title and the workload, and the distribution program of performance evaluation-related pay was established and eval- uated using the coincidence rate of inventory and the satisfaction degree of service as index. RESULTS ＆ CONCLUSIONS： After the implementation of the distribution program, the service and the enthusiasm of the outpatient pharmacy staff have been im- proved. The coincidence rate of inventory has increased from 93% to 99%, and the satisfaction degree of service has increased from 80% to 88%. The distribution program obtains sound effect and improves the management of pharmacy.