基于问题管理的医疗机构管理模式探讨

Management Modes of Health Facilities Based on Problem Management

医疗卫生事业关系到人民群众的生命健康,医疗服务过程中任何一个小问题都可能会给患者带来极大的伤害。随着国家新医改政策的不断深入,医疗机构如何寻求创新,改变以往的管理模式,发挥广大医疗卫生人员的积极性,提升医疗质量和群众满意度,成为摆在医疗机构管理者面前的首要任务。而问题管理作为当前企业管理最为先进的管理方式之一,可以借鉴到医院管理中,为我们带来全新的管理思考和实践,将成为医疗机构在新医改背景下取得卓越成效的法宝。

Healthcare industry deals with the lives and health of the public.Any tiny problem in the healthcare process may cause great damage to the patients.With the furthering of China＇s new healthcare reform,such issues as how health facilities should seek for innovation,change the outdated management mode,make use of health practitioners＇ initiatives,and promote treatment quality and patient satisfaction have become the priority for health facility managers.Problem management,as one of the most advanced modes for enterprise management,can be introduced into hospital management.It will bring brand-new thoughts and practice for management,and become an effective method for health facility management in the background of health reform.