我国公立医院的服务质量管理研究

The Service Recovery Mechanism of Government hospital

随着我国居民对于健康服务的需求不断增加,国内医疗卫生机构特别是公立医院得到了快速发展,但是,由于行业的特殊性造成的服务失误的难以避免性,以及患者法律维权意识不断提高的情况下,医疗纠纷和医患关系恶化等问题频发,影响到了医院的发展和社会的稳定。这给公立医院带来了前所未有的冲击,需要以服务质量推动其发展。因此,我们通过研究现代服务质量管理模式在公立医院的建立和完善来促进医疗失误的有效解决,提高其服务质量,推动医疗服务的整体升级。

Medical service is a kind of mordent service of knowledge intensiveness of ecotourism. It is a kind of service model of communication of doctor and patient. Government hospital is invested by government and service for social health. As increasing of the need of healthy service of people, the hospital in china is developing speedily. Government hospital must increase service quality. So we must built and improve the service mechanism in government hospital. Then we can improve it ＇ s service quality and promote the whole medical service.