“流程管理”在军队医院干部病房中的应用体会

Application and Experience of Process Management on the Ward Cadres in Military Hospital

目的:探讨军队医院干部病房实施流程管理的临床价值。方法:选取2012年5月至2013年2月入住我院干部病房的患者150例,随机分为对照组和观察组,每组75例。对照组患者采取常规护理管理,观察组患者实施流程化管理。观察并评价两组患者治疗期间的心理变化,调查患者对不同护理管理的满意度情况。结果:观察组患者心理状况良好,抑郁和焦虑程度明显低于对照组,对护理管理的满意度则明显高于对照组,两组比较差异明显,有统计学意义(P<0.05)。结论:在军队医院干部病房实施流程管理是一种科学而有效的护理管理模式。

Objective： To investigate the clinical value of the application and experience of process management on the ward cadres in military hospitals. Methods： 150 cases who were enrolled in our hospital from May 2012 to February 2013 were selected and randomly divided into two groups, namely, the observation group and the control group, 75 cases in each group. The patients in control group were taken with routine care management, while the patients in the observation group were conducted by the process care manage- ment. Then the psychological states of patients in two groups were observed and evaluated, and the satisfaction of nursing was evaluated. Results： In the observation group, the psychological situations of patients were well-being and the degree of depression and anxiety was significantly lower than those of the control group, while the satisfaction of nursing was higher than those of the control group. There were statistically significant differences between groups（P〈0.05）. Conclusion： The application of process management on the ward cadre in military hospital is a scientific and effective care management model.