摘要
ITIL所倡导的标准化方法和流程,为高职院校IT运维服务管理提供了理论依据。通过IT服务台这个主动服务窗口,能将事件管理、变更管理等分散的流程进行集中,并整合优化现有IT服务资源,从而不断提升高职院校的IT运维服务水平和用户满意度。
The standardized methods and workflows of ITIL provide theoretical principle for the IT operation management in higher vocational Colleges. Through the window of IT service desk, the incident management process and the change management process are centralized： pvo- cessed. By integrating the existing IT service resources, the IT service desk can improve IT op- eration service level and user satisfaction.
出处
《北京劳动保障职业学院学报》
2013年第3期53-58,共6页
Journal of Beijing Vocational College Of Labour And Social Security
关键词
ITIL
IT运维服务
ITIL （Information Technology Infrastructure Library）
IT service manage-ment
