基于平衡记分卡的机场运行安全绩效考核

Appraisal of airport operation safety performance based-BSC

为满足国际民航组织提出的机场部门考核其安全绩效的要求,运用与安全绩效管理有契合点的平衡记分卡方法,建立机场运行安全绩效考核模型。该模型有4个一级指标:运行管理、安全管理、外部管理、学习与成长,这些指标下设21个二级指标。为了减少层次分析法(AHP)在专家评判时受主观因素的影响,对AHP引入模糊三角数,组成模糊层次分析法(FAHP)对指标体系进行综合评价。通过对机场运行安全绩效的综合评价,得出各个指标所占的权重,其中前8位二级指标分别为规章制度制定与更新、职责分配和工作安排、风险管理、安全意识及工作态度、组织机构设置与健全、教育与培训、安全监督与检查、沟通协作信息反馈能力。将此考核模型运用到某机场中,根据该机场的实际情况,采用模糊综合评价方法得出该机场的安全绩效整体情况。

In order to meet the requirements which is proposed by ICAO that airports should assess the safety performance, an airport operations safety performance evaluation model is established with the Balanced Score Card（BSC） which has relevance with safety performance management. The model includs 4 first-level indicators, which are operation management, safety management, external management, study and development, those indicators are consist of 21 second-level indicators. In order to reduce the subjective factors effect of the expert judgments during the Analytic Hierarchy Process（AHP）, the fuzzy triangular number is introduced into the AHP, every indicator is given a comprehensive evaluation by the Fuzzy Analytic Hierarchy Process（FAHP）. With the comprehensive evaluation of the airport operation safety performance, the first eight second-level indicators are respectively development and update of the rules and regulations, responsibilities allocation and work arrangements, risk management, safety awareness and attitude, organization installation and addition, education and training, safety supervision and inspection, the ability of communication collaboration and information feedback. Basing on one airport＇s actual situation, by using the fuzzy comprehensive evaluation method, this assessment model is applied to obtain the condition of it＇s overall safety performance.