试析民航乘务员素质模型的建立

On Establishment of Quality Model of Civil Aviation Flight Attendants

人力资源是经济管理活动中的第一资源,被视作形成企业核心竞争能力的关键。乘务员通过在不同航线上的努力工作和热情服务创造价值,是航空公司的宝贵财富。本文从航空公司乘务员实际出发,建立了乘务员的素质模型,反映了乘务员的素质能力。

Human Resource is the first resource in the economic management activities,which was regarded as the key to formation of the core competitiveness of the enterprises.As for the flight attendants,they are the valuable assets of the airlines.It is them who work hard and provide warmly service for the customers,earn the loyal customers and create the value for the company on different routes.This paper discusses the establishment of the flight attendants quality model and reflects the quality and abilities of the flight attendants on the base of their practical condition.