摘要
鉴于汽车售后备件高效、快捷的供应对售后服务满意度有直接影响,从备件物流模式、网络布局、物流运作方式、库存管理、IT技术运用等方面阐述如何构建高效、快捷、可靠的备件物流服务体系,以提高顾客满意度,提升企业售后物流供应链竞争力。
In this paper, in view of the direct influence the efficient and expedited automobile aftersales spare parts services had on customer satisfaction, we introduced how to establish an efficient, quick-responding and reliable spare parts logistics service system from the aspects of spare parts logistics mode, network layout, logistics operational method, inventory management and IT application, etc.
出处
《物流技术》
北大核心
2013年第9期9-13,22,共6页
Logistics Technology
关键词
汽车售后备件
备件物流
物流模式
网络布局
运输方式
库存管理
automobile spare part
spare parts logistics
logistics mode
network layout
transportation means
inventory management
