国外公共服务渠道策略与进展研究综述被引量：4

Review on Channel Strategy and Improvement of Public Service

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摘要如何为公众交付有效且高效的公众服务是每个政府面临的战略挑战。国外的公共服务渠道策略研究在公共服务渠道方式、模式、渠道选择行为和渠道管理策略等方面的研究卓有成效。本文对国外公共服务渠道策略的研究进展及其所涉及的研究内容作出评述,以期国内学界对这一主题予以更多的关注。 A strategic challenge facing each government is how to deliver effective and efficient public services. There have been great achievements in public service channel strategy in foreign countries, which are related to channel type, channel mode, channel behavior, and channel management strategy. In China,the relative research is in the first stage. The re- search progress and contents of public service channel strategy in foreign countries is reviewed in order to make Chi- nese scholars pay more attention to this subject.

作者朱红灿

机构地区湘潭大学公共管理学院

出处《中国行政管理》 CSSCI 北大核心 2013年第11期119-122,共4页 Chinese Public Administration

基金湖南省软科学研究计划项目"基于渠道选择行为的湖南省政府信息公开渠道管理创新研究"(项目编号:2012ZK3093) 湘潭大学政府绩效评估与管理创新研究基地项目(批号:12gg001)研究成果之一

关键词公共服务服务渠道行为电子政务 public service, service channel behavior, e-- government

分类号 D523.1 [政治法律—国际政治]

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