手机图书馆用户的选择与管理研究

A Research of User Selection and Management of Mobile Phone Library

手机图书馆的出现已有十年的时间,虽然几十所高校先后开展手机图书馆服务,但所取得的效果却差强人意,笔者试图从用户的角度去挖掘手机图书馆发展的动力所在。文章从分析手机图书馆与非手机图书馆的区别着手,指出二者在服务载体、安全性、使用成本、用户体验、使用需求、发展潜力六个方面的不同之处,由此窥探手机图书馆发展的机会和潜力所在。其次,从手机图书馆的特点出发,确定用户的特点与群体,指出大用户不等于好用户,在校大学生相较于学科用户更具开发性与选择性。再次,指出不同用户的价值不同,图书馆应该根据其价值来分配与优化图书馆资源。

The emergence of mobile library has been a decade. Though dozens of colleges and universities have launched mobile service, the results obtained are unsatisfactory. The author attempts to find the motivation for the development of the service from the user perspective. From analyzing the differences between the services provided by mobile and non mobile library, the paper points out that they differ in service carrier, security, use cost, user experience, use requirements, and developing potential, from which the developing opportunities and potentials are obvious. Secondly, from discussing the characteristics of mobile library to find the characteristics of the users and groups, the author argues that large user is not equal to good user, and college students are more potential and selective than the academic users. And at last, the author proposes that library should allocate and optimize its resources acording to the users.