微笑服务与职业生涯发展的耦合研究——以A省高速公路某工作处为中心的调研

The Coupling Relationship between Smiling Service and Career Development——The survey on a working office building an expressway in A province

作为经济发展的必然产物,高速公路在交通运输业中占据着举足轻重的作用,而如何打造各地特色的高速公路服务也陆续摆上日程。自高速交通服务行业开展"微笑服务"系列活动以来,微笑服务在司乘人员及社会中取得了良好的反响,但是通过调研发现,微笑服务工作人员本身职业生涯规划却远远滞后。科学有效的微笑服务工作有助于员工职业生涯的发展,员工职业生涯的良性发展则是微笑服务工作长期有效开展的保证。微笑服务品牌与职业生涯发展双轨并行,必将会培养出一批高素质的优秀人才,构建职业生涯规划的绩效机制,打造出高速公路优秀的企业文化。

As the inevitable result of economic development,the expressway occupies the important role in the transportation industry,and how to create local characteristics of expressway service have been put on the agenda.Smiling service has got a good response from drivers,crew and the society since the development of smiling service in the expressway service industry of Anhui province.However,the survey finds crew＇s career development falls behind that of the smiling service.A positive development of the staff＇ career can guarantee to carry on a long-term effective smiling service,while a scientific and efficient smiling service contributes to the career development.Putting the dual approaches of smiling service and developing of career into practice can train a group of highly qualified clerks,construct a performance system of career planning and build first-class enterprise culture of the expressway industry in Anhui province.